Privacy Policy
This privacy policy (“Policy”) describes how Website Operator (“Website Operator”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the SMS Custom Homes website and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of personal information
We receive and store any information you knowingly provide to us when you create an account, fill any online forms on the Website. When required this information may include your email address, name, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website’s features. Users who are uncertain about what information is mandatory are welcome to contact us.
Collection of non-personal information
When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.
This information may also be collected through embedded third-party services and interactive content (such as virtual tours) that are integrated into our Website. These services may collect usage data, device information, and interaction metrics in accordance with their own privacy and cookie policies.
Use and processing of collected information
Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Analytics data collected through the Website and embedded services is used solely to understand website and content usage trends and to improve our services, and is not used to personally identify individual users.
We may process Personal Information related to you if one of the following applies:
- You have given your consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply whenever the processing of Personal Information is subject to European data protection law;
- Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;
- Processing is necessary for compliance with a legal obligation to which you are subject;
- Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;
- Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Information transfer and storage
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following:
- Withdraw consent where you have previously given your consent to the processing of your information;
- Object to the processing of your information if the processing is carried out on a legal basis other than consent;
- Learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing;
- Verify the accuracy of your information and ask for it to be updated or corrected;
- Restrict the processing of your information under certain circumstances;
- Obtain the erasure of your Personal Information from us under certain circumstances;
- Receive your information in a structured, commonly used and machine-readable format and, if technically feasible, have it transmitted to another controller without hindrance.
The right to object to processing
Where Personal Information is processed for a public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation. Where Personal Information is processed for direct marketing purposes, you may object to that processing at any time without providing any justification.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed as early as possible and always within one month.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. If you believe that a child under the age of 13 has provided Personal Information to us, please contact us.
Newsletters
We may offer electronic newsletters to which you may voluntarily subscribe. You may choose to stop receiving marketing emails by following the unsubscribe instructions included in those emails. Transactional emails will still be sent when necessary.
Cookies
The Website uses cookies and similar technologies to support core functionality, analyze usage, and improve user experience.
We use the following categories of cookies:
Essential cookies
Required for basic Website functionality, security, and network management.
Analytics and performance cookies
Used to measure and analyze Website usage, including interaction with pages and embedded content.
Functional cookies
Enable enhanced functionality such as interactive media and virtual tours.
Our Website may include embedded third-party content, such as interactive 3D virtual tours powered by 3DVista. These services may place their own cookies on your device, including session, analytics, and functional cookies necessary for operation.
You can manage or disable cookies through your browser settings. Disabling cookies may affect Website functionality and embedded content behavior.
Third-party services and embedded content
Our Website may include content and integrations provided by third-party service providers, including interactive virtual tours created using 3DVista.
When you interact with embedded content, the third-party provider may collect information such as:
- IP address and approximate location
- Device and browser information
- Interaction and navigation data
- Session identifiers and analytics data
These services may use cookies or similar technologies. We do not control the data collection practices of third-party providers.
For more information about 3DVista’s cookie usage, please review their policy:
https://www.3dvista.com/en/cookies_policy/
Turnstile
This site is protected by Cloudflare Turnstile, and the Cloudflare Privacy Policy and Terms of Service apply.
Links to other websites
Our Website may contain links to other websites or embedded content that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies.
Information security
We secure information you provide on computer servers in a controlled, secure environment. However, no method of transmission over the Internet or wireless network is completely secure, and we cannot guarantee absolute security.
Data breach
In the event of a data breach involving Personal Information, we will take reasonable steps to investigate, mitigate, and notify affected users as required by applicable law.
Changes and amendments
We reserve the right to modify this Policy at any time. Changes become effective upon posting. Continued use of the Website constitutes acceptance of the updated Policy.
Acceptance of this policy
By using the Website or its Services, you acknowledge that you have read and agree to this Policy.
Contacting us
If you have questions about this Policy, please visit our Contact Us page.
Last Update
This document was last updated on December 14, 2025.